| Frequently asked questions regarding iTalkBB service: |
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| Can I keep my current phone number if I switch to iTalkBB?
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| Yes. We suggest our customers to use the number iTalkBB assigned, but if you wish to keep your current phone number you need to apply for the transfer. This process will take about 3-6 weeks. Also, during this process you need to keep your phone service with your current carrier until the number is transferred to iTalkBB. For more information please check URL for number transfer.
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| I do not have high speed internet, can I still use iTalkBB's service?
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| If you do not have high speed internet,
you can still use iTalkFreedom service. Please
log on to our website at www.iTalkFreedom.com
for details. iTalkFreedom provides you fast
and easy international long distance service, and
you can even receive calls from your friends and
family in China. If you wish to sign up for our
residential service plan, you must subscribe Cable
or DSL broadband service first. |
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| May I cancel my previous phone service at any time, after switching to iTalkBB?
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| If your internet service is provided by a Cable Company, you may cancel your current phone service at any time. If your internet service is provided by a DSL Company, you need to contact your DSL service provider; often you may not cancel your telephone service and keep your DSL alone. If that is the case, iTalkBB still has service plans that will fit your needs, please call our toll free customer service center at 1-877-482-5522 to find more information.
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| Is the monthly bill going to be mailed to us?
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| No. Your monthly balance will be charged to your credit card. This payment method is simple, easy, fast and safe.
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| Is there a service contract between iTalkBB and their customers?
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During your risk-free
30 day trial period, if you are not satisfied with
our service, you may cancel your service within
your trial period. Please call our customer service
at 1-877-482-5503 to cancel service. We will refund
you the monthly charge,Shipping and Handling Fee
and activation fee. Within 7 days after canceling
your service, you must mail back iTalkBB's IP Box
in order to avoid $59.99 equipment fee.
After 30 day trial period, you may cancel your service at anytime. If your service
is cancelled within 1 year of usage, a $69.99 termination fee will apply; if
your service is cancelled after 1 year of usage, there will be no termination
fee. Within 7 days after canceling your service, you must mail back iTalkBB's
IP Box in order to avoid $59.99 equipment fee.
Click here for more information. |
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| Can I still use the phone regularly while my PSTN is being switched from my previous service carrier to iTalkBB?
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| You may keep using the number which is assigned by iTalkBB. The number you wish to transfer will not be affected until the last few days of the transfer process.
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| How do I restart my IP Box?
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First, disconnect power of your Cable/DSL Modem, Router and IP Box. Then connect the power cable onto Modem first, and wait about 30-60 seconds to connect the power cable onto Router, wait another 30-60 seconds to connect the power cable onto IP Box.
Note: The purpose for the 30-60 seconds wait time is for the equipment to return to its normal working mode, to ensure a good connection between all equipments.
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| Where can I find my local telephone number?
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| After you have activated your account, your telephone number will be shown. An automatic email contains your new number will also be sent to you. You may find this information in your account management page as well.
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| If I still have to activate my account, how do I do that?
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Your IP BOX will be activated automatically after 7 days of the sign-up date or when you make the first phone calls.
For questions or concerns, contact us at support@italkbb.com or get help from our customer service at (1-877-482-5503). |
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| How do I use fax?
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Our new IP Box
supports fax. After you hear dial tone, press
the "#" key, then dial the number. |
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For U.S. and Canada
calls: # + 1 + area code and telephone number
(For example: # +
1+ 202 888 8888) |
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iTalkBB service does not support international Fax. |
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| How do I set up call forwarding?
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Forward all calls: |
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after hearing dial tone, press * 72+ 1+ the number you wish to forward to
press * 73 to cancel
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Forward calls when busy: |
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after hearing dial tone, press * 90+1+ the number you wish to forward to
press * 91 to cancel
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Forward calls when no answer:
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after hearing dial tone, press * 92+1+ the number you wish to forward to
press * 93 to cancel |
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| About iTalkMobile.
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| iTalkMobile is a new service that iTalkBB started to offer on December 1, 2006. Before February 28, 2007 this product is still under a testing phase. During this testing period, we will actively improve this product, and modify the usage rules and offer. After February 28, 2007, we will inform you via email with more details of our iTalkMobile service. We apologize for any inconvenience and thank you for your understanding and patience.
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| What is my IP address? |
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| Your IP address is 201.230.237.247. |
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